Refund policy
We will gladly accept any unused product in its original packing in case it is damaged or wrong product was shipped. Kindly contact us within 48 hours of product receipt for return request. On returns, we reserve the right to send you a replacement (subject to availability) or give you equivalent store credit/refund.
Please allow approximately 1–2 weeks for processing the return/refund. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
What about returns or cancellation of orders placed through Partial COD option?
In case a Partial COD order is not accepted on delivery, or returned due to any issues such as incorrect address or unavailability of customer, the advance payment for partial COD will not be refunded.
In case you wish to return a product, after settling the balance payment on delivery, the order will be eligible for our general returns and refund policy, with applicable return charges.
Returns of Partial COD orders will be handled in the same manner as prepaid orders.
Cancellation Policy
Orders cannot be cancelled after 24 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance.
In which cases can I return the product?
Products can be returned in these two conditions:
- You have received a damaged product: A product can get damaged in transit and while we do ensure the best possible quality controls, sometimes a damaged product might go unnoticed.
- Mismatched product delivered, in terms of style, colour and/or size.
What is the returns procedure?
If you want to return any product because of any of the above two reasons, please get in touch with us within 48 hours from the receipt of delivery. You can get in touch with us by sending us an email to support@mymercado.in or Whatsapp through the Chat button on the website and sharing an unboxing video of the product.
We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 48 hours of receiving your order. We will try and resolve this as soon as possible for you.
We ship a lot of parcels each day and a missing product or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the mymercado team on support@mymercado.in or Whatsapp through the Chat button on the website as soon as possible and do ensure that you take a video while opening your box.
Return shipping charges are to be borne by you, the customer. Charges vary depending on your location.
You can also use a trackable courier service of your liking.
Returns Acceptance
Once we receive the returned products and after inspecting the condition (products should be in original packaging and un-used condition), we would either send you a replacement OR issue you a refund for the same within 7 days. The amount would be refunded back to the source from where the payment was received.
For orders canceled by mymercado, we will refund the full amount received to the account from which the payment has been received.
mymercado is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
Who pays the postal/shipping charges for the returned goods?
The customer pays the return shipping charges. We do not reimburse the shipping charges.
Terms & Conditions for Return
The final decision on whether a returned item will be approved or rejected lies completely with us.
The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentation, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
The product you’re returning must be unused and in its original condition. If it is used, damaged, soiled or altered, the return won’t be processed and the items will be sent back to you.
PLEASE DO NOT ACCEPT IF THE PACKAGE IS DAMAGED OR IN SOILED CONDITION.
Products in sets cannot be returned individually.
If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same.
Please note that the products might look slightly different from the ones you see on the website, especially in terms of colour.
If you have not received the complete order or there are any discrepancies from what you had ordered, please contact us within 48 hrs from the date of delivery to report the issue. No request will be entertained if a concern is not raised within this stipulated period.
Shipping charges are non -refundable.
mymercado reserves the right to deny repeated returns for the same order.
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